Family Tree

If you're experiencing the issue of FTM Not Connecting to Internet, it can be frustrating, especially when you need to sync your family tree data with an online service or download updates. Several potential causes could be behind this problem, such as network configuration issues, outdated software, or problems with Family Tree Maker’s connection settings. First, ensure that your internet connection is stable by testing other websites or applications to confirm there’s no broader issue. If your connection is fine, try restarting the Family Tree Maker application or your computer, as this can often resolve minor software glitches. You should also check for updates to the software, as Family Tree Maker regularly releases updates that improve functionality and fix bugs. If the issue persists, verify that your firewall or antivirus settings are not blocking Family Tree Maker’s access to the internet. In some cases, a reset of your router or using a different Wi-Fi network might help, especially if the issue is network-specific. Additionally, it’s important to ensure that the login credentials you’re using for your Family Tree Maker account are correct, as incorrect information can sometimes prevent syncing. If none of these solutions work, contacting Family Tree Maker support may be necessary to troubleshoot further and ensure that your software is properly configured to connect to the internet.