Call centers keep incorporating new technologies to adapt to market changes, and the main goal for these updates is to improve customer experience, Automatic Call Distribution is a big player in call centers. It enhances the quality of customer support by connecting callers to agents with knowledge of the business and products. https://contaque.com/blog/what-is-automatic-call-distribution/ Website URL: https://contaque.com/
Contaque offers a top-rated cloud contact center solution in India, designed to enhance customer engagement and operational efficiency. Our cloud-based system supports inbound and outbound calls, IVR, AI-driven analytics, and omnichannel communication, all accessible from anywhere. With no hardware dependencies, businesses can scale easily while ensuring secure and reliable communication. Our solution integrates with leading CRM and helpdesk platforms, enabling smooth customer interactions. Website URL:…